Terms of Service
Last updated: January 2026
1. Agreement to Terms
By accessing or using the website at amper-sand.co.uk ("Website") or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.
These Terms apply to all visitors, users, and clients of Ampersand Consultancy ("we", "our", or "us").
2. Services
Ampersand Consultancy provides technology consulting services including, but not limited to:
- Cloud computing and migration services
- AI integration and strategy
- System integration solutions
- CRM implementation and optimisation
- Web development and design
- SEO and digital marketing packages
- Social media management
Specific services, deliverables, timelines, and fees will be outlined in individual project proposals or contracts.
3. Client Responsibilities
When engaging our services, you agree to:
- Provide accurate and complete information as requested
- Respond to communications in a timely manner
- Provide necessary access to systems, accounts, or materials
- Review and provide feedback on deliverables within agreed timeframes
- Make payments according to agreed terms
- Ensure you have the rights to any content or materials you provide
4. Payment Terms
Project-Based Work
For project-based work, payment terms will be specified in the project proposal. Typically, a deposit is required before work commences, with the balance due upon completion or according to milestones.
Recurring Services
For monthly retainer or subscription services, payment is due in advance each month. We accept payment by bank transfer or card.
Late Payment
Late payments may incur interest at 8% above the Bank of England base rate. We reserve the right to suspend services for overdue accounts.
5. Intellectual Property
Client Materials
You retain ownership of all content, materials, and intellectual property you provide to us. You grant us a licence to use these materials solely for the purpose of delivering our services.
Our Work
Upon full payment, you will own the deliverables created specifically for you. We retain ownership of our pre-existing tools, frameworks, and methodologies, granting you a licence to use them as part of the deliverables.
Portfolio Rights
We reserve the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing.
6. Confidentiality
We will treat all information you provide as confidential and will not disclose it to third parties except as necessary to deliver our services or as required by law. We expect the same confidentiality regarding our proprietary methods and pricing.
7. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability shall not exceed the fees paid for the specific service giving rise to the claim
- We are not liable for indirect, incidental, special, or consequential damages
- We are not liable for loss of profits, revenue, data, or business opportunities
- We are not responsible for third-party services, platforms, or integrations
8. Warranties and Disclaimers
We will perform our services with reasonable skill and care. However:
- We do not guarantee specific results, rankings, or outcomes
- SEO and marketing results depend on many factors beyond our control
- Website performance depends on hosting, third-party services, and user behaviour
- Our website and services are provided "as is" without warranties of any kind
9. Termination
Either party may terminate ongoing services with 30 days' written notice. Upon termination:
- You will pay for all work completed up to the termination date
- We will deliver any completed work and materials
- Pre-paid fees for uncompleted work may be refunded at our discretion
We may terminate immediately if you breach these Terms or fail to make payment.
10. Website Use
When using our Website, you agree not to:
- Use the Website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Interfere with the proper functioning of the Website
- Copy, reproduce, or distribute our content without permission
- Submit false or misleading information
11. Indemnification
You agree to indemnify and hold harmless Ampersand Consultancy, its directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or breach of these Terms.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15. Contact Us
If you have any questions about these Terms of Service, please contact us: